Communication Skills


Workshop to improve your Communication

OBJECTIVE
Communication is an art of ability and a skill to survive and succeed and it is critical in this modern business world. Our customers are concerned with not only what we say but how we say it and what we really mean. We send a series of messages in any communication and unless we are aware of these we cannot be sure what the impact of our communication will be.

OVERVIEW
This program covers a range of communication styles and situations :-

  • Presenting the organisation in a positive way
  • Using problem solving strategies
  • Using communication skill to effectively interact with customers and clients
  • Provide information and advice about products and/or services
  • Face to face communication
  • Body language
  • Active listening skills
  • Assertiveness strategies
  • Questioning techniques
  • Maintaining customer goodwill by dealing with the situation
  • Using communication skills to effectively deal with difficult situations involving
  • customers and/or clients
  • Greeting customers
  • Identify customers requirements
  • Telephone manner/etiquette

INTERNAL TRAINING Communication Skills is typically run as an in-house workshop. People Ply meets with your organisation to assess your individual needs.