One day workshop to help you understand and manage difficult client, colleagues and situations.
This practical workshop develops skills for people so that they have the ability to lead difficult individuals out of unproductive situations to improved performance and better working relationships .You will be able to develop techniques and strategies to anticipate problem people and confront them assertively and stop trouble from escalating. You will develop vital observation and communication skills and address confrontation for co-operation and resolve conflict. Through a series of group exercises, theoretical situations, case studies and discussions, you will learn ways to manage difficult situations and people. This workshop presents attendees with key skills to develop strategies to feel confident with anyone and to achieve better outcomes when dealing with difficult people, clients and in any situation.
This workshop covers the following:-